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FAQ's

What age does my child need to be?
When do courses run?
What are your operating hours?

What time can I drop my children off in the morning?
What time can I pick my children up in the afternoon?
What happens at drop-off / collection?
Where can I park?

How will my child be grouped?
Will my child need to bring a packed lunch?
What type of clothes does my child need to bring?
Will my child need swimming kit?
What about sun cream?
What should my child NOT bring?
What if my child loses something?
How many staff will supervise the children?
What experience do Gamesweek staff have?
Do you have qualified first aiders on Gamesweek?
What is the timetable / program?
Will my child choose the activities?
What happens if there is bad / hot weather?
My child has specific needs – can they come to Gamesweek?
English is not my child's first language – is that okay?
What if my child is ill and unable to come to Gamesweek?
What will happen if my child falls ill on Gamesweek?
Can I change my booking?
Can I cancel my booking?
I have applied for a job at Gamesweek – when will I hear back?


What age does my child need to be?
[Back to Top]

Children must be aged 5 years before the first day of the course. Teenagers up to the age of 16 can come to our Multi-Activity Courses


When do the courses run? [Back to Top]

As advertised usually Monday to Friday (excluding bank holidays) during Easter and Summer school holidays.
Children can attend for a single day and pay a daily rate: This offer is only available during the Easter holiday and first two weeks of R.G.S. Summer holiday.

What are the Gamesweek operating hours?[Back to Top]

Our program begins at 09.30 and ends at 15.30
Outside of these hours we operate our: Morning Supervision is from 08.15 – 09.30 at an additional cost of £2.50 per person per day. Evening supervision is from 15.30 – 17.20 at an additional cost of £2.50 per person per day.
During this time various non-timetabled, fully supervised free choice activities will be on offer such as table tennis, snooker, table football, board games and video. To help with our planning we ask that parents should book morning / evening supervision for their children in advance. However we do build in a staff tolerance for last minute changes in arrangements.

What time can I drop my children off in the morning? [Back to Top]

If you have booked Morning Supervision drop off is anytime from 08.15 otherwise arrive after 09.20. Please be aware that if you arrive before this time you will be charged for Morning Supervision.

What time can I pick my children up in the afternoon? [Back to Top]

Children are ready for collection at 15.30
If you have booked Evening Supervision then children can be collected anytime up until 17.20
The site must be cleared by 17.30. The R.G.S. management are very strict about this so to preserve our relationship with them we ask you to respect this. If you are running late, please call Mrs Dickinson's mobile number 07762099266 to keep us informed.

What happens at drop off / collection? [Back to Top]
Drop off / registration arrangements. Gamesweek opens at 08.15 No participants will be allowed into the venue before this time. Registration is manned from 08.10
If you have booked Morning Supervision, drop off is anytime from 08.15
Otherwise arrive after 09.20. Please be aware that if you arrive before this time you will be charged for Morning Supervision.
Parents/ carers must bring children aged under 11 years into the venue for registration
At the end of the day parents/carers must come into the venue to escort their children from the venue.
Parenst / carers of children under 8 years must sign out their child before leaving the venue.
On arrival participants are registered on a secure and confidential data base which is password protected. This computer records the time that participants arrive at the venue.
After registering parents / carers take Under 8 year olds to their classroom to meet their group leader.
Children aged 8 years and over store belongings, meet friends / staff on duty, then start supervised activities.
If your plans change during the day, please call Mrs Dickinson's mobile number 07762099266 to let her know who will be collecting the child on your behalf.
If you need to collect your child before 15.30, we ask you to make such arrangements in advance to minimise disruption. Please make Mr or Mrs Dickinson aware of your plans.

Where can I park?

Meter parking is available on Lambton Road allowing a short walk to the entrance. Traffic wardens do operate in the area.


How will my child be grouped?[Back to Top]

Children are grouped by age so they will be with other children of a similar age.
If your child would like to be grouped with a friend we are happy to try to accommodate this. Please advise us by using the 'Group With Request' at the time of booking. Ensure the children concerned are booked onto the same week in order for us to accommodate grouping requests.
It is important that all parties are aware of and agree to the grouping.
Friends submitting a 'Group With Request' must be no more than one year (12 months) apart in age.
Lots of children come to Gamesweek without knowing anyone on their first day. Our staff are prepared for this and will make sure they help children to settle in and meet other children from the moment they arrive. With so much excitement, even the most apprehensive children usually forget all their worries very quickly.

Will my child need to bring a packed lunch? [Back to Top]

Children should bring a healthy, balanced packed lunch and drink suitable for an active day, plus any snacks for morning break times. Please provide ice packs during hot weather, as we are unable to provide refrigeration facilities.
Water is available throughout the day.
It is a good idea for children to bring their own plastic refillable water bottle, so that this can be taken with them for outdoor activity sessions.
The first half of the lunch break is an activity free to encourage children to sit down for a rest and eat all of their lunch. After this there is option / free time.

What type of clothes does my child need to bring? [Back to Top]

Sporty, comfortable clothes are ideal (tracksuit bottoms / shorts, T- shirt, trainers – ideally non-marking). Avoid wearing a 'best outfit' as we plan to keep them busy and active!
Children will be both indoors and outdoors, so please provide appropriate clothing – a sun hat for hot weather, a sweatshirt / hoody / jacket for cooler weather, 2 pairs of shoes if it is wet.
Children must not wear sandals or "crocs".
Children must wear socks with their trainers to avoid injury / blisters.
Please do not wear jeans or clothes with buckles or rivets as these can cause damage and will not be allowed on the trampoline or gymnastic equipment.

Please do not wear Ear Rings

The summer holidays are a time when children may get their ears pierced as it will not prevent them taking part in sport at school. The holiday is long enough for the ears to heal so when they go back to school ear rings can be taken out and left at home.
However the very good reasons that apply to school also apply at Gamesweek. Over the years we have had a few children who came to Gamesweek having had their ears recently pierced. We have had to prevent them taking part in activities. It always seems to be their favourite activities! There are some activities that children can take part in but the options are greatly reduced.
It is not sufficient to put tape over the ear ring stud. This may reduce the risk in certain activities but for most this is not sufficient. Certainly when doing trampolining or gymnastics all jewellery including ear rings must be removed.

Below is the guidance from the British Amateur Gymnastics Association
Our Coaches will insist on this as: "Failure to conform will prohibit the individual's participation on the grounds of reasonable safety and may render the individual's insurance invalid should an accident result directly from non-compliance"

It is best practice and if we did not insist on it we would be negligent.

2.6 PERSONAL CLOTHING: DRESS
The Code of Dress for gymnastics activities is designed to safeguard the participants and coaches. The following points should be adhered to during training and events:

Ensure that the gymnasts and coaches wear appropriate clothing, which does not impede the freedom of movement required by the activity and is not too loose as to constitute a hazard.
The wearing of clothing with buckles or clasps must be discouraged.
Raised adornments on gymnastics clothing are dangerous and are prohibited.
Long hair may become a hazard and it should be tied back to avoid accidents.
Participants should work in bare feet or gymnastics slippers.
Do not permit the wearing of socks without gymnastics footwear on polished or slippery surfaces.
When participating on a trampoline, ensure that socks or suitable gymnastics footwear (not training shoes) are worn.
Long fingernails present a risk to the gymnast and coach. The coach is responsible for ensuring the length of fingernails is compatible with the activity.
Coaches and gymnasts should be aware of the risks associated with wearing spectacles and minimise the risks by wearing flexible frames or contact lens or ensuring glasses are secure.

NB: The Code of Dress for participants at a BG Competition will be that stated by the FIG in the sport specific code. Any concessions or variance from this code will be published in the sport specific competition handbook.

Coaches at events:
Coaches who are active in the event arena should dress smartly according to the following:
Tracksuits, polo shirts or sweatshirts with long trousers, socks and training shoes or gym slippers, OR
Where coaches are not physically active in the event arena, they should dress smartly according to the traditions of the particular discipline.
Sensitivity to religious beliefs should be afforded with regard to the dress code but safety is paramount and any clothing that is considered by the coach to be a safety hazard should be changed or participation may be prohibited. Any concessions on dress must be within the bounds of reasonable safety. The element of risk should be explained to the coach/participant (parent or guardian) and every attempt to control the risk should be adopted.

2.7 BODY PIERCING AND ADORNMENTS

British Gymnastics believes that jewellery and adornments worn in body piercing are inappropriate for safe practice in gymnastics.
A person with body adornments or jewellery must inform the coach and also remove the relevant items to reduce the risk of injury to the participant, the coach and others. Coaches must ensure that risks associated with jewels and raised adornments on leotards are eliminated.
The policy applies to all participants and coaches in training and in events at home and abroad.
Coaches wearing rings that cannot be removed:- It is acknowledged that in some circumstances, it may be impossible to remove a ring. Should this be the case, the ring must be sufficiently covered with protective tape in order to eliminate any risk. Failure to conform will prohibit the individual's participation on the grounds of reasonable safety and may render the individual's insurance invalid should an accident result directly from non-compliance.


Will my child need swimming kit?[Back to Top]

Swimming is (usually) on Monday, Wednesday and Friday but bring kit everyday in case of bad weather as the program may change. Swimming may be on different days during weeks with bank holidays.


What about sun cream? [Back to Top]

We ask you to ensure that children have had their first application of sun cream in the morning. Please send a named sun cream them with. We will then remind and assist them in reapplying it during the day unless you advise us otherwise.


What should my child NOT bring? [Back to Top]

Money isn't necessary as we do not operate a tuck shop. Any money required for transport should be handed to Mrs Dickinson for safe keeping.
Mobile phones: If it is essential for your child to have a mobile phone we require this to be handed in to their Group Leader/Mrs Dickinson during activity times.
Any other valuables or precious possessions – we cannot be held responsible if items go missing.

What if my child loses something?[Back to Top]

We cannot guarantee the return of lost property, but we ask that all clothing and kit is clearly named to help us to return on request any lost items. All lost property is returned to a table prominently positioned near the access door. Parent's guardians can notify us of lost items by completing the appropriate form on the lost property table. Every effort is made to return named items to their owners. Any unclaimed items are held for one month and then donated to charity.


How many staff will supervise the children?[Back to Top]

We maintain ratios of 1:8 (ages 5 - 7), 1:15 (ages 8 - 15)

What experience do Gamesweek staff have? [Back to Top]

At Gamesweek we know that the key to running a successful course is to employ great staff. We select our staff from a wide range of backgrounds to ensure a broad balance of skills, experience and qualifications.
A majority of the staff we select will be qualified in – or studying towards a career in – education, childcare or leisure.
Gamesweek has strong links with local Gymnastic, Trampoline, Athletics, Football, Rugby, Tennis and Swimming Clubs to employ some of the best coaches in the area.
We employ some current pupils of the R.G.S. and former pupils returning as students / graduates with NGB Coaching Awards. Many of them have grown up with us as past participants.
Gamesweek has a deliberate policy to employ qualified and experienced Teachers. In summer 2010 more than 40% of our staff had Qualified Teacher Status.
We have certain key people who have been with us for many years and are outstanding assets to Gamesweek e.g. the head trampoline and gymnastic coaches, lead swimming teacher and art teacher.
Most Under 8 group leaders are Qualified Primary School Teachers.
Gamesweek has an established link with Newcastle University School of Education to recruit PGCE Primary Teachers.
Each group leader is assigned their own classroom for the children in their care.
All staff will have supplied an application form and attended an interview.
All staff provide professional and personal references. One referee must be a current or previous employer.
All staff have undergone an enhanced Criminal Records Bureau check (CRB). Junior Leaders aged under 16 years do not require a CRB check.
All staff will hold the necessary qualifications and experience for the sport or activity they are instructing.
All staff are required to sign a health disclosure clause in their contract.

Do you have qualified first aiders on Gamesweek? [Back to Top]
Mr Dickinson holds a current First Aid at Work Qualification. Mrs Dickinson holds a current Paediatric First Aid qualification
In addition we employ appropriately qualified first aiders at all of our courses

What is the timetable / program? [Back to Top]

The core hours of 9.30am – 15.30pm are divided into 4 different activity sessions of 50 minutes each, plus 1 hour 30 minutes for lunch and one 20 minute morning break (All breaks are fully supervised).
During lunchtime everyone sits down, relaxes and eats lunch and then children are able to choose their favourite activity option.
Please note that sometimes activity programmes have to change due to unsuitable weather or other circumstances beyond our control. .

Will my child choose the activities?[Back to Top]

All children follow a timetable/program put together by us based on our experience and knowledge of what works best and which activities they love the most!
Children aged 8 and over have 'options' at lunchtime.
Children will be encouraged to participate in all activities.

What happens if there is bad / hot weather? [Back to Top]

Gamesweek has access to a variety of indoor and outdoor space.
We always try to make the most of the good weather by using the outdoor areas, however when this is not possible, we will make greater use of the indoor space.
In very hot and sunny weather we endeavor to keep children in the shade as much as possible.

My child has specific needs – can they come to Gamesweek? [Back to Top]

It is our policy not to exclude any child due to specific needs, wherever possible.
The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at Gamesweek.
We request that parents of children with specific needs contact Mr or Mrs Dickinson to discuss how Gamesweek can best accommodate their child, and consider whether any special arrangements need to be made.

English is not my child's first language – is that okay? [Back to Top]

We welcome children for whom English is not their first language.
We do ask that your child is able to communicate in basic English to be able to attend Gamesweek. This is in their best interests to ensure their enjoyment and safety. For example, your child will need to be able to understand our Instructors, let a member of staff know if something is wrong, understand emergency procedures, and be able to interact with other children on Gamesweek.
We would be happy to discuss this with you by phone if you are unsure.

What if my child is ill / injured and unable to come to Gamesweek?[Back to Top]

No Refunds will be made after the Sunday 7 days before the week in which you have booked.

What will happen if my child falls ill on Gamesweek?[Back to Top]

If your child is ill on the morning of Gamesweek, we regret that we are not able to take them on that day. Please note for sickness/diarrhoea allow 48hrs of clear health before returning to Gamesweek.
Please call Mrs Dickinson on Mobile 07762099266 if your child is unable to attend
If they fall ill during the course of the day, we will contact you and ask you to come and collect them, and we will make them as comfortable as possible in the meantime.
In an emergency, medical advice or emergency treatment will also be sought unless you advise us that you do not want this to happen.

Can I change my booking?[Back to Top]

If you give us 7 days (or more) notice before the date(s) you would like to change, you are able to change them to different dates within the same holiday season (e.g. Summer), subject to availability, free of charge. If you give us less than 7 days' notice before the date(s) you would like to change, we will endeavour to change dates within the same season, subject to availability, on payment of a £5.00 amendment fee. The amendment fee is necessary to cover admin and staffing costs.


Can I cancel my booking?[Back to Top]

If you cancel before midnight on the Sunday 7 days before the week in which you have booked we will refund all monies paid minus a £5.00 administration charge.
No refunds will be made after the Sunday 7 days before the week in which you booked.

I have applied for a job at Gamesweek – when will I hear back?[Back to Top]

Gamesweek regularly receives a high volume of applications and we will make our decision on your applications as quickly as we can. You will hear from us by email and possibly by phone initially.